Trying to get my recordings

I received an email last week saying that since my account was downgraded, they were deleting my recordings. I didn't realize that was happening and freaked out because my wedding is saved in there, and the computer I'd originally stored it on was stolen a few months ago. I've been trying to get in touch with contact and reading articles, but I can't get ahold of ANYONE. Apparently you have to pay money to talk to a person who works at zoom on the phone. How the heck do I get in touch with someone to get my recordings? They're no longer available in my account because I now have an unpaid account that doesn't offer cloud storage. 

Thanks.