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J
Newcomer
Jai-G
Newcomer
February 10, 2023
Solved

Trouble Updating to Latest Version

  • February 10, 2023
  • 2 replies
  • 2 views

Unable to sign in.  Error message says I need to update to Version 5.10.3 or higher.  But unable to log in.  Resource says " if the desktop client was installed with the MSI installer by you or your IT team, AutoUpDate is disabled by default and Check for Updates button is also removed...." Does anyone know what this means and what I should do to change it? I have tried to manually download the latest but ran into a problem.  Probably because I can't actually sign on in the usual manner.  Would appreciate any insight you might have.

 

    Best answer by Jai-G

    This worked perfectly.  Thank You Very Much

    2 replies

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    February 10, 2023

    Hello,

     

    Please do these steps since you are running into issues:

    https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

      B
      Newcomer
      BigAussie
      Newcomer
      February 15, 2023

      If I do the uninstall will all my existing meetings, settings, backgrounds, etc, by wiped, or does that only happen in yo also run Clean Zoom

      B
      Newcomer
      BigAussie
      Newcomer
      February 15, 2023

      I have the same problems as OP

       

      S
      Community Champion | Employee
      sachinzoom
      Community Champion | Employee
      February 15, 2023

      Hello @BigAussie,

       

      I think your backgrounds may be wiped out. So, its always good to save them and re-add them if required. Meetings there will be no impact. From the article:

       

      1. Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
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