Explorer

Solved

Trim Cloud Recording

Forum|Forum|4 years ago
October 24, 2021
13 replies
0 views

The "trim" feature for Cloud Recordings seems to have changed, and I cannot get it to work.

Usually, I can select a time signature to start the playback. Easy.

But now, I click trim and my only option is to add "new sections" (with no time signature offered). I don't understand this.

I use the "trim" feature pretty much everyday before sending out recordings and now I'm at a loss.

Best answer by EbonyDances

I think I figured it out!

1. Click the scissor to "trim"

2. Click in the gray box to "add a new section"

3. Then, use your mouse to expand that "new section" by dragging the black circles appearing on either side of it.

4. The blue part will be the viewable part of your video.

But then, you do have to WAIT for the trimming to be done to send the video out to your peeps.

Sheesh!

R

risefitnessct

Newcomer

Im struggling too and normally use it daily with no problem. New update to the feature is holding me back from sending out recording to people that requested it because I can't figure it out and I'm pretty tech savvy. Reached out to Zoom but no answers yet. Hope to have a solution soon!

E

ElizabHovey

Newcomer

Please let us know. I've asked our zoom staff person if she can restore the video as an administrator.

E

ElizabHovey

Newcomer

I've not heard from the administrator, but the tech support person on campus said that she thinks that administration only grants rights. The tech person recommended downloading the file (which used to be a way of getting the whole thing), but I still have the same 55 seconds when I do. My early bird student looking at her phone is now the most famous footage in any of my classes, at least to me, I am not going to share it.

S

SpearYoga

Newcomer

I have the same problem. I use this feature regularly and have trimmed the wrong part of my recording and cannot seem to get it back despite Help notes saying it can be restored within 30 days - there is no obvious way to restore - pulling my hair out! any ideas please?

K

kb2

Newcomer

The same thing has happened to me. I tried to use the new trim tool, clearly did it wrong, and I lost 95% of the recording, so now I have nothing to send the students who are waiting for it. I can't for the life of me figure out how to restore what I trimmed.

H

HarmoniousJoan

Newcomer

Yikes! This better get fixed soon. I promise a recording of the weekly lessons to my students, and I definitely need to trim the recordings before share with them. Have you reported this to Zoom? I did see they were talking about "improving" the trim function on a release that was supposed to come out today...

EbonyDancesAuthorAnswer

Explorer

I think I figured it out!

1. Click the scissor to "trim"

2. Click in the gray box to "add a new section"

3. Then, use your mouse to expand that "new section" by dragging the black circles appearing on either side of it.

4. The blue part will be the viewable part of your video.

But then, you do have to WAIT for the trimming to be done to send the video out to your peeps.

Sheesh!

R

risefitnessct

Newcomer

I've been trying and doing that but there's no time stamp, so Im just guessing at what to trim. Such a nightmare and really causing problems on my ends because I can't send any videos out.

B

buddinglotus

Newcomer

You can start by selecting a random area and you will notice that there are two black circles on each side of the blue selection area. If you drag one of the circles it will start to scroll with a time stamp so that you know where you are selecting. I was able to figure out this part, but I am still waiting for my trim to complete after editing the file over an hour ago. I want to make sure the trim worked before I send it to students.

R

risefitnessct

Newcomer

Thank you for the information. It's starting to work with the information you gave me. The latest trim update isn't an ideal way to trim the videos but at least it's something. Hope they fix it to make it easier to use. Thank you!

O

overturepilates

Newcomer

I agree. It really wasn't broken, so why fix it unless with a supremely clear new version that's vastly superior and complete with step by step instructions.

L

LS-Blockologie

Newcomer

Same issues for me, so simple before, why change this? To wait for the new trimmed version is ridiculous, I usually edit the start and finish, it only lets me trim one thing at a time. Who has time for this when you have to send out your videos daily!

Y

YourTimeYoga

Newcomer

I can't get the NEW trim to work either. It's not intuitive anymore. I attempted to trim both start & end (and it appeared to work), but when I went into replay the whole untrimmed video plays and the scissors are "grayed out" with the message "Trimming in progress." after 20+ minutes. Appears to be a bug. I use Trim daily and

hope this problem is resolved quickly.

EbonyDancesAuthor

Explorer

When it's done "trimming" (you'll have to keep checking back), if it's not how you want it - revert to original and then try this:

1. Click the scissor to "trim"

2. Click anywhere in the gray box to "add a new section"

3. Then, use your mouse to expand that "new section" by dragging the black circles appearing on either side of it.

4. The blue part will be the viewable part of your video.

But then, you do have to WAIT for the trimming to be done to send the video out to your peeps.

Sheesh!

K

KFriesen

Newcomer

I encountered this new and completely inefficient revision to Zoom today and it's ridiculous! Thank you, EbonyDances, for the directions since this simple process has become unnecessarily confusing. Make one trim and have to wait for the entire video to resolve before making another trim? Humbug! I have students waiting for their recordings too.

Hey, Zoom! Are you seeing this?

E

ElizabHovey

Newcomer

I felt the same way, completely flummoxed and it got better and then much worse. I used restore twice. I finally found that there was click and hold element to indicate a vast stretch of the time, getting me what I thought I wanted about 82minutes. But despite my calculations the selection included more than I wanted at the end. BUT when I attempted to trim again - I ended up with just 55 seconds of a student waiting for the others -- NO restore function.

W

Wagners

Newcomer

This is so counter intuitive. One would think the part being "trimmed" is the highlighted section but alas it is not. The biggest issue I have is the WAITING time for this. I've been waiting 10 minutes now for the "trimming" to be completed and this is a huge waste of my time and I have over 20 recordings to address every single day. Which means hours of waiting.

Show more replies

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded