Tried to download a Meeting Recording to My Computer. I don't see the .MP4. What do I do next? | Community
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G
Newcomer
Gerald_Palomo
Newcomer
July 23, 2024
Question

Tried to download a Meeting Recording to My Computer. I don't see the .MP4. What do I do next?

  • July 23, 2024
  • 4 replies
  • 4 views

Hi, I just concluded a 2 hour meeting recording to my computer (as a co-host). I saw the horizontal bar that shows percentage of completion of "Convert Meeting Recording".

 

When I got back from lunch, the box disappeared, and I see the Zoom folder in Windows Explorer with:

1) Audio file (67.3kb)

2) Chat

3) Recording image with type .conf (size 1 kb). 

 

How can I get the .mp4 (audio & video) downloaded, so I can share it with my colleagues?

 

Thanks, Gerald

4 replies

L
Newcomer
llindburg
Newcomer
July 23, 2024

Same thing happened to me with a 45-minute meeting yesterday (7/22/24).  When I hit "stop recording", I got the same "Convert Meeting Recording" message, let it continue, and when I came back, could not find any recording. I've submitted the query to Zoom support.  Will let you know if I get anything helpful back. 

E
Newcomer
earlyarts247
Newcomer
July 24, 2024

Exactly the same thing happened to me today. I clicked on record at the start of each of my three meetings today. The first two created recordings fine but, for the third one, there is no recording in the folder, despite that I watched the 'convert meeting recording' bar go to 100% afterwards. Where has it gone? It is not in the online zoom account either. Very bad form if this is an unpredictable tech glitch.

G
Newcomer
Gerald_PalomoAuthor
Newcomer
July 25, 2024

Zoom will not help. I never got the temp files as Zoom refers to quote below:

"Hi, First thing we need to know is do you have the temp files inside the Zoom folder? 

Because if there is none, we cannot do anything about it. Thanks, Camille"

Sadly, I'm SOL

L
Newcomer
llindburg
Newcomer
July 24, 2024

Zoom Support sent the standard "how to retrieve local recordings"  response. The fact that all 3 of us experienced this Monday, Tuesday and Wednesday this week suggests to me it may be a glitch on Zoom's end.  I have referenced this page to Zoom Support.  If any of you have any success retrieving your files, please post here.  Thank you!

G
Newcomer
Gerald_PalomoAuthor
Newcomer
July 24, 2024

Bummer, I got the same standard support zoom link as well: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061761, but it is not working. I will contact the Zoom rep: Camille Miguel if she can do a shared computers session 1:1 to iron it out. So disappointing.  Will keep you all updated.

G
Newcomer
Gerald_PalomoAuthor
Newcomer
July 25, 2024

Zoom will not help. I never got the temp files as Zoom refers to quote below:

"Hi, First thing we need to know is do you have the temp files inside the Zoom folder? 

Because if there is none, we cannot do anything about it. Thanks, Camille"

Sadly, I'm SOL.

MGSR
Community Manager
MGSR
Community Manager
July 31, 2024

Hello @Gerald_Palomo,

I'm sorry for the late response and welcome to the Zoom Community!

You can try logging in to the web app. On the left pane, click on Settings > Recording. You will see the location where the local are being saved and click on Open.

 

Let us know if you need further assistance. 

L
Newcomer
llindburg
Newcomer
August 1, 2024

Mine does not look like that when I open Settings and Click recordings.  I read through and there is no HTML link to where they are going, just options to click boxes under "Record to Computer Files" like  "Save chat..."  "Save closed caption..." etc?

 

 

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