Translated Captions | Community
Skip to main content
T
Newcomer
Toddeo
Newcomer
May 8, 2023
Question

Translated Captions

  • May 8, 2023
  • 2 replies
  • 2 views

I am using translated captions and have them correctly set up in the Account level as Zoom has advised.  However, there is no Translated Captions option in my User settings and I cannot figure out why this is taking place.  Any ideas would be helpful.

 

Thank you

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    May 8, 2023

    Hi, @Toddeo 

     

    What type of account are you on: Badic, Pro, Business, Education, etc.  it makes s difference in the setup. 

    This Zoom Support article might help:

    https://support.zoom.us/hc/en-us/articles/6643133682957-Enabling-and-configuring-translated-captions 

     

    Let me know if you still need assistance. 

    T
    Newcomer
    ToddeoAuthor
    Newcomer
    May 9, 2023

    Using a pro account.  We were able to enable the translated captions from the article you referenced at the Account level, but the settings were not available at the User level.  Seems strange it would not work after purchasing the Translated Captions Add On.  Any other thoughts as the Translated Captions will not work at this point.  Thank you

     

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    May 9, 2023

    @Toddeo, for Pro, the license is for a single user, and must be assigned to the designated user – similar to assigning any other add-on like Webinars – before the option shows up at the user level. My account (also Pro):

     

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.