Touchup My Appearance slider not working | Community
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Newcomer
January 28, 2022
Question

Touchup My Appearance slider not working

  • January 28, 2022
  • 2 replies
  • 7 views

My camera works fine on my laptop, but when I open zoom, it has extreme contrast. The Touch Up My Appearance slider does not work, even when I toggle HD and Original Ratio on and off. The slider does nothing as I move it back and forth. I have reinstalled Zoom 3 times, to no avail. Windows 11.. aarrgghh

    2 replies

    jeremyjustin
    Community Champion | Employee
    Community Champion | Employee
    January 28, 2022

    Hi @jtheat thank you for your post here on the Zoom Community! I have not seen this issue personally but if you are able to enable the feature and not move the slider, especially with Original Ratio setting tweaked, we could be seeing an issue. I'm not sure of that of course but would appreciate if you could report this via a ticket here https://support.zoom.us/hc/en-us/requests/new

     

    You can reference the community support link to this post to help with the description. If you have any issues please let me know ok?

     

    I know I haven't solved your issue per se but if this has been helpful please feel free to click the "Accept as Solution" below. 

    Newcomer
    February 9, 2022

    I have noticed this happening on Linux too. It used to work at least until version 5.7.6. However, since 5.8+ the slider does nothing.