Too low resolution in recorded videos | Community
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Newcomer
XeniaM
Newcomer
April 28, 2023
Question

Too low resolution in recorded videos

  • April 28, 2023
  • 9 replies
  • 7 views

Hi all,

I've been having the same recording problem with meeting and webinar recordings for some time now: some - not all - have too low a resolution. The video is then blurred in the recording (I record on my own computer).

As always, I use a strong photo lamp and a screen lamp, and I also have a lot of daylight. I haven't found a way to change the resolution.  I am using Zoom recordings several times a week since 2019 and the problem only arose last year.

Can anyone help me? Would be so great!

      9 replies

      W
      Newcomer
      willjoe2442
      Newcomer
      April 28, 2023

      When you start a meeting, click on the small arrow next to your camera icon and go to VIDEO SETTINGS. Under MY VIDEO: Make sure that ENABLE HD is checked. You should now be able to record a meeting in HD (1280x720). To get the highest possible quality recording choose: Record on this Computer.

       

      Regards,

      Will

        X
        Newcomer
        XeniaMAuthor
        Newcomer
        April 28, 2023

        Thank you very much for your answer, Will! I have always had HD enabled. And I record on my own computer.
        The reesolutation problem ONLY occurs, when I use Zoom Meeting/ Webinar with only my own host window. As soon as I talk to another panelist or host a meeting with others, the resolution of the recorded video of the group or team is always great. very strange! When I do not find a solutation for that, I need another webinar and video program (and can only use zoom for meetings with others). 

          N
          Newcomer
          Nancy-A
          Newcomer
          June 22, 2023

          I'm having the same issue.  Use Logitech 1080HD webcam, and have tried everything. Someone said to record to the cloud and that would resolve the issue.  It doesn't!  

           

            T
            Newcomer
            tereza2
            Newcomer
            March 18, 2024

            Hello, 

             

            I am dealing with the same problem. I am recording the meetings on iPhone 15 or Macbook Air, having extra lights, strong internet connection, saving on device, HD enabled. Everytime the video is nice quality in live meeting, but very poor in recording. Have you found a solution for this please? Thank you. Tereza

              F
              Community Champion | Customer
              Frank_TB
              Community Champion | Customer
              March 19, 2024

              Hello,


              How many participants are in the meeting?

               

              Resolution of Zoom recorded video

               

              https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066421 

               

              Regards

              If my reply helped, don't forget to click the accept as solution button!

              T
              Newcomer
              tereza2
              Newcomer
              March 20, 2024

              Hello, 

               

              usually there is me + 1 or me + 6-10 participants. Is there something I could set up better? Would you reccommend cloud or local saving then?

               

              Thank you!

               

              T.

              P
              Newcomer
              pabloalvarez
              Newcomer
              March 19, 2024

              This is a nightmare. I am local recording with 2 participants, camera HD enabled and participant view in full screen. Although, it records in 360p!! not in 720p, not in 1080p! Help, please!

                D
                Newcomer
                DWilliams43
                Newcomer
                May 21, 2024

                I was told by a Zoom Rep...AFTER you begin local recording, change every computer on which you are recording from either:

                Speaker to Gallery and back to Speaker View (if recording Speaker View), OR
                Gallery to Speaker and back to Gallery View (if recording Gallery View).

                It's silly, but it changes the resolution from 360 to 720 (or 1080, if you've bought that package).

                This has worked for me.

                C
                Newcomer
                CDe-Meo39
                Newcomer
                March 28, 2024

                I have exactly the same issue, tried everything. Some one should solve it, please!

                P
                Newcomer
                PontianJohor
                Newcomer
                April 20, 2024

                I'm facing same problem, the recording video only 360p, even I'm using cable high speed internet connection , and setting to HD recording.

                C
                Newcomer
                CDe-Meo39
                Newcomer
                May 4, 2024

                I solved the problem in my case. What I had before: good wifi, good lights (at least I thought so) , HD enabled webcam and all the apps not needed closed during recording. I added three extra lighting stands in the room, put them at the highest brightness and recorded in the computer. My first recorded video uploaded on youtube was HD and 4 K!  I had all the lights on in the room + the new  lights and it was a sunny day. The others videos have been all HD. 

                M
                Newcomer
                matraj
                Newcomer
                May 14, 2024

                Hello, 

                 

                has anyone been able to solve this issue ? 

                We have exactly the same probleme here 😞

                The video are now only in 360p while it used to work with the same computer / webcam (and from a worst internet connexion 🤔 🤔)

                The HD checkbox is selected, we don't know what to do anymore as it used to work perfectly before.

                This is really annoying as the recordings are such of a low quality that they are blurry, which isn't working for us as they are part of our paid product 😔

                  D
                  Newcomer
                  DWilliams43
                  Newcomer
                  May 21, 2024

                  I was told by a Zoom Rep...AFTER you begin local recording, change every computer on which you are recording from either:

                  Speaker to Gallery and back to Speaker View (if recording Speaker View), OR
                  Gallery to Speaker and back to Gallery View (if recording Gallery View).

                  It's silly, but it changes the resolution from 360 to 720 (or 1080, if you've bought that package).

                  This has worked for me.

                  J
                  Newcomer
                  JulioValle
                  Newcomer
                  January 3, 2026

                  Tengo el mismo problema, siempre utilizo las mismas configuraciones y después de unas 20 reuniones grabadas y subidas en la nube como se guardaron en buena calidad y las demás no. Pareciera que lo hace al azar pero necesito mejorar este problema dado a que como varias mencionan es un problema que nos afecta en lo profesional. Se supone que estamos pagando el servicio para mejorar la calidad de una manera integral. 

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