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Newcomer
timjmcc
Newcomer
February 27, 2022
Question

Thin Blue lines on my video

  • February 27, 2022
  • 2 replies
  • 0 views

When I open my camera in Windows, the image is great. When I start Zoom, picture gets grainy and thin horizontal lines appear. Ant ideas on making them go away?

    2 replies

    R
    Community Manager
    rn-zm
    Community Manager
    February 28, 2022

    Hi @timjmcc, mind capturing a screenshot of what you're seeing exactly without exposing any PII? To see if this is your integrated camera/camera itself try to Open the Camera in Windows, are you seeing what you're seeing in Zoom? You can also try updating your Zoom client Or uninstalling and reinstalling?

    R
    Community Manager
    rn-zm
    Community Manager
    March 2, 2022

    Hey @timjmcc, just checking in! Were you able to test any of the following within my reply? 😄

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