There is no sound from my guests but they can hear me

[adamgjoseph]

The sound was working perfectly yesterday but since this morning (European time), I have been unable to hear my guests.

ONE DAY LATER, STILL THE SAME PROBLEM.

THREE DAYS LATER, STILL THE SAME PROBLEM AND CUSTOMER SERVICES HAVE YET TO REPLY.

[trichard11]

I have the same situation and cannot figure it out.

[adamgjoseph]

Just to add that they can hear me perfectly so my microphone is working, but obviously when I run the sound tests, I can't hear the playback of my microphone recording. The sound on Skype, which I tested after logging out of Zoom, worked absolutely fine. Therefore, I can only assume that the problem lies with Zoom and an incompatibility with the sound drivers, perhaps. Zoom has not run any updates since a few days ago and it is the latest version.

[adamgjoseph]

MESSAGE SENT TODAY - PROBLEM SOLVED BY TRIAL AND ERROR I don't know how but my audio was muted on zoom. How could this have happened? I have been unable to hear my "guests" since Friday. By trial and error, no thanks to your help guide, the bot, the customer services team or the community (the latter two of which I have received no help from whatsoever), in Windows 10, I went to Windows Settings, Sound, Advanced Sound Options and Device Preferences and Application Volume, scrolled down to where the Zoom and Zoom Meetings icons were, saw that both were muted and unmuted them. Now I have sound but it affected my meetings throughout Friday.

[Sue2024]

I never thought to check the WINDOWs SETTINGS on my end.  I kept asking my guests to check THEIR settings.  I will keep this in mind from now on!  We ended up having to call each other and have an echo on our cells as well as have the video on.  what a mess!