The other party cant see me on their screen | Community
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Newcomer
September 23, 2021
Question

The other party cant see me on their screen

  • September 23, 2021
  • 4 replies
  • 5 views

Hello, I am sure this is simple, I did my first zoom were I sent the link to start the meeting, I could see the other party but could not figure out to get the screen were they could see me. Help please!!

    4 replies

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    September 23, 2021

    Hi @Prizzy7 

     

    At your end, during the Meeting, you will want to ensure your Video is enabled in the bottom-left of your screen in Zoom:

     

     

    And at the other person's end, have them check what they see in "Gallery View" (top-right in Zoom, under the View button).

     

     

    If those things don't help, please run a test meeting here https://zoom.us/test and let us know the results.

     

    Hope this helps.

     

    Rupert

     

     

    Newcomer
    August 29, 2022

    I ran the test meeting and it still didn't work

    Newcomer
    December 16, 2022

    I have an HP Envy TE01-1022, GEFORCE GTX 1050Ti, 32 RAM, 2T SSD, with a Logitech BRIO webcam. I run Win 11 with Edge, and all drivers are up to date. I had my systems serviced by a tech last week - no issues. I've used Zoom with this system for over a year without problems. People can see my video on TEAMS and Google. 

     

    I deduce the problem is with Zoom, but I can't figure it out. Zoom is critical for my work. Any ideas?

    Newcomer
    December 16, 2022

    I did another clean/install. I believe the problem is resolved.

    Newcomer
    January 31, 2023

    I fixed the issue by resetting my computer.

    Newcomer
    July 8, 2023

    What did you do to reset your Computer?

    Newcomer
    July 8, 2023

    I did everything everyone said and it still did not work.   I have narrowed it down to the camera itself and am now getting the runaround from Dell.   I will not be buying another Dell for sure.