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The event description will be replaced with the Zoom default invitation

Forum|Forum|3 years ago
January 27, 2022
16 replies
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I used the Zoom Outlook Plugin to schedule a meeting. Before the meeting took place, I moved the meeting time till later that day. Once I hit the Send Update button, this message popped up "The event description will be replaced with the Zoom default invitation" (see attached screenshot). So, now the meeting no longer has the agenda text (event description) that I had originally included (so that attendees would know what the meeting was about).

Any ideas on why this happens and more importantly how to prevent it in the future?

FYI, this happened to me with a previous rescheduled meeting too and I've been searching around for this Plugin message without success.

Best answer by jeremyjustin

Hi @ckeran yes absolutely! You can connect here, open a case and they will get back with you!

I definitely appreciate the "conversation" here and if you need anything else please feel free to post again in the community!

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you!

jeremyjustin

Community Champion | Employee

Hi @ckeran thank you for your post here on the Zoom Community! I was looking over our support documentation on the plugin and it mentions "Note: You can cancel the Zoom meeting or change the settings of the Zoom meeting in the calendar invitation by selecting the corresponding buttons in the menu." I was curious what would happen if you use the Plugin to make changes to your meeting rather than just moving the time in Outlook. Here is the article for reference:

https://support.zoom.us/hc/en-us/articles/200881399-Microsoft-Outlook-Plugin-Desktop-

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you!

C

ckeranAuthor

Newcomer

Thank you for your reply, @jeremyjustin.

Before trying your recommendation, I thought I'd try to replicate the "problem" and unfortunately I have yet to be able to replicate it. As I mentioned above, this has happened to me before, but obviously not always, so I'm trying to figure out when it replaces my event description and when it doesn't.

I was hoping that the Zoom staff might be able to find the warning text I mentioned in my initial post, and help me understand when this gets applied (so I can avoid that situation in the future). 🙂 Any thoughts about how I can connect with them on this?

jeremyjustinAnswer

Community Champion | Employee

Hi @ckeran yes absolutely! You can connect here, open a case and they will get back with you!

I definitely appreciate the "conversation" here and if you need anything else please feel free to post again in the community!

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you!

D

DaveNewton

Newcomer

This problem has started for me as well. Very frustrating. Changing the meeting in Outlook, when you move the meeting, it replaces the meeting description with the Default. "The event description will be replaced with the Zoom default invitation"

A

alopez

Newcomer

Any solutions found for this yet? It keeps happening to me too

J

JaniceWesthoff

Newcomer

Every time I add a new person to a meeting, or even forward an invite, Zoom overwrites my event description. So my agenda, etc is gone. I have to paste and re-send. Very frustrating!

A

AlexeyGonch

Newcomer

Same here! Wondering why there's no response - this is definitely affecting multiple users and is causing serious disruptions.

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DymphnaO

Newcomer

I am having exactly the same problem. When I modify the meeting invite e.g. add more names Zoom removes my even description and replaces it with default. This is very frustrating as I am organising external meetings with clients.

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guptha

Newcomer

same problem here also...

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cK5

Newcomer

I am having the same exact issue, which is getting very frustrating because I lose all the important meeting details that I send to external clients. What's going on and when will this be resolved?

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nch01

Newcomer

Yep me too - my first time on this community, does Zoom support not assist with these issues, especially if multiple people having issues.

T

tgarlish01

Newcomer

Hi all, This just happened to me as well. However, somehow I lucked out. Instead of hitting the Continue button after the message pops up, I just X'd out of the message. It kept all of my information. Not sure if I'll be this lucky next time or if this is the actual work-around to prevent losing your info. Worth a shot next time.

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AlexeyGonch

Newcomer

Hi! This also just happened to me again, but X'ing the message didn't help. And I had to update it, again, put the agenda and all details back in place and resend again to everyone. This is frustrating!