Testing Zoom performance

[AMcIntosh]

Hi,

We are experiencing an issue at one of our sites relating to zoom performance - choppy, stuttery video & audio performance.

I have been monitoring the general network performance during video meetings & I'm see nothing out of the ordinary - ping responses to google.com remain consistent at <20ms.  Router & AP's also not reporting any congestion etc.  Users

on site have tried connecting via WiFi & via cable, with same results.

I believe the site client (who provides the connection) may be limiting video comms, though they are not confirming/denying that.

Is there any other "ways" to monitor or diagnose zoom performance stats etc???

[RN]

Hey @AMcIntosh if you're experiencing performance issue with Zoom you can look into your accessing meeting statistics, however, you can contact our Zoom technical support as they can further look into your issue pulling meeting statistics as well. Curious as it's been some time since you've posted this discussion are you still running into any issues?