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Teams Meeting Freezing intermittently

kovyon
Participant
Participant

We have some users that are using Teams Meetings in our Zoom Room that experiences Video issues intermittently. It seems like throughout the hour long meeting, the screen will freeze 3-4 times. I seems like we continue to have these connection/bandwidth issues with teams through zoom rooms constantly and not sure how we can fix this. We never have issues with zoom meetings, solely just teams. Also it is just down to one room of ours that usually has this issue, but we have ruled updates for for the app since it's happened across a series of different updates

Zoom controller version is 6.4.6 (3654)
Zoom Room App Version is 6.4.5 (5758), 64 bit



Any troubleshooting tips would help in this case.

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