Team member renewed Zoom Pro subscription. Meeting times out after 40 minutes. | Community
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H
Newcomer
hicjef
Newcomer
February 11, 2025
Question

Team member renewed Zoom Pro subscription. Meeting times out after 40 minutes.

  • February 11, 2025
  • 1 reply
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My team member renewed his Zoom Pro subscription.  Since the prescription was renewed our meetings time out after 40 minutes.  Any idea why this is occurring?  Aren't meetings with Zoom Pro subscriptions allowed more time.  Thanks 

1 reply

E
Community Super Champion | Customer
ExpertswhoJohn
Community Super Champion | Customer
February 13, 2025

Hi @hicjef ,
It is the main account holder that renews the subscription.
Once a subscription has been purchased, you need to allocate that license to the member who will be able to use it.
This second stage is what you probably need to do.
All the best

John





H
Newcomer
hicjefAuthor
Newcomer
February 18, 2025

John, thanks.  Our member who is the main account holder is the one that renewed the subscription. He is the account holder who schedules the meetings.   (I know this happened to me once before and when I renewed the subscription we were assigned a new meeting ID, however members were still connecting with the old meeting ID invitation).   We have a meeting soon and will see how things work out.  Thanks again.

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