Teacher can't hear piano | Community
Skip to main content
R
Newcomer
Rafid
Newcomer
June 19, 2022
Question

Teacher can't hear piano

  • June 19, 2022
  • 2 replies
  • 0 views

I take online piano lessons and my teacher can't hear my piano, but he can hear my voice clearly. When he can hear the piano it either breaks or cuts up or after 10 seconds, he can't hear it anymore. I've looked through a lot of different settings and I don't know what to do. I have a Dell Inspiron 14 with AMD Ryzen 7 5000 core. I've went to audio recorders to record my piano and it can hear my piano, so I don't think the problem is with the computer. Anyone know what to do?

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    June 19, 2022

    Hi, @Rafid,

     

    This is a common issue. Normally enabling Original Sound scorching to this Zoom Support article will fix that issue:

    https://support.zoom.us/hc/en-us/articles/115003279466-Using-and-preserving-original-sound-in-a-meeting 

    Give that a try, and come back here to meet us know. 

      R
      Newcomer
      RafidAuthor
      Newcomer
      July 25, 2022

      I tried it and it didn't work is there any other setting i need to add for my laptop to hear my piano and which settings I should use for original sound if I need to, High fidelity music mode, Echo cancellation, or Stereo audio. What do you think I should do?

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.