TOUCH UP MY APPEARANCE is missing (ZOOM PRO)

[JeanaLocke]

On June 13, 2024, Zoom literally stopped working on my desktop (PC). I finally uninstalled it.  Then reinstalled and signed in.  I had to reset all my settings.  My gut says it has to do with Zoom App.  I only use ZOOM in a browser and never on the phone.    TOUCH UP MY APPEARANCE which has numerous features I like .... it is gone!    The zoom AI cannot understand ...and I am using exact ZOOM language.  

Any suggestions on what happened or where it might be?  

I hate to uninstall again...and reinstall... who knows if I will get anything back! 

[ExpertswhoJohn]

hi @JeanaLocke ,

The browser version of zoom will never be able to keep up with the App. But the Zoom engineers do try and keep the main features available. The deeper features are not all possible within the browser.

all the best

John

[storyink]

Will it take a year do you think to update the browser? Background & effects (where touch up appears according to "help") no longer exists.

[Cherylle-Anne]

I heard what you said about so I'm not being able to keep up but then that doesn't allow zoom to give the services it normally do and if something else comes out people are going to be looking around for something else even right now including myself because I can't attend the meetings that I need to and use the features that allow me to communicate during the meeting

[storyhub]

touch up my appearance has moved. It is now under settings > background & effects.

[millersjam]

background and effects is missing too

[Windogalaz]

I'm not seeing it anywhere in backgrounds and effects on windows? 

[Windogalaz]

Sorry.. Yes it is there. But my video looks really different and terrible. The color is all wrong. Nothing like it was before. Haven't been able to make it look any better. 

[millersjam]

Mine is competely missing also along with many other features. Background and effects is also gone

[fisherad]

If Google meet can do it on a Chromebook then you'd think Zoom could figure it out as well.

[Windogalaz]

Same problem here

[zoomsuckss]

Yeah, at least for Android. Would be great to know when they plan on addeessing this how many years they think this might be. snap chat and tik tok can do all kinds of amazong things to my image, but to not have every single wrinkle and pore shine in harsh lighting, zooms programmers are stumped. Guess zoom doesnt pay as much to their programmers as tiktok