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Newcomer
mmuoft
Newcomer
January 12, 2022
Question

Switch Account

  • January 12, 2022
  • 3 replies
  • 1 view

I am currently logged in through my University email id but when I try to join an online class, I get a prompt switch accounts, despite being logged in the right account? Another student faced this issue and said that updating zoom worked for him. Strangely in my case, these issues started only after I updated zoom yesterday. Uninstalled, reinstalled, restarted without success. Kindly assist.

    3 replies

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    February 28, 2022

    Hi @mmuoft I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

     

    Moderator

    Zoom Community Team

    T
    Newcomer
    tierra
    Newcomer
    September 15, 2022

    i need help

    K
    Newcomer
    K_333
    Newcomer
    May 4, 2022

    Hello, yea I am having the same issue

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    May 6, 2022

    Hi @K_333 , 

     

    Have you tried to log in and out of all Zoom accounts, completely uninstall the Zoom App, shut down the computer, and reinstall > log in with the correct email? This usually does the trick! 

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