Switch Account

[mmuoft]

I am currently logged in through my University email id but when I try to join an online class, I get a prompt switch accounts, despite being logged in the right account? Another student faced this issue and said that updating zoom worked for him. Strangely in my case, these issues started only after I updated zoom yesterday. Uninstalled, reinstalled, restarted without success. Kindly assist.

[CarlaA]

Hi @mmuoft I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

Moderator

Zoom Community Team

[tierra]

i need help

[K_333]

Hello, yea I am having the same issue

[CarlaA]

Hi @K_333 , 

Have you tried to log in and out of all Zoom accounts, completely uninstall the Zoom App, shut down the computer, and reinstall > log in with the correct email? This usually does the trick!