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jrhodes0215
Partner
August 3, 2023
Question

Supported Magewell capture device showing up as camera feed

  • August 3, 2023
  • 4 replies
  • 9 views

We have a PC running Zoom client (5.14.11, which is another discussion since I do not see this version or the newest version 5.15.5 on Zooms road map list for 2023), a Magewell USB Capture HDMI 4K Plus which shows as a supported device and another laptop connected over HDMI to the Magewell. The Magewell shows up as a second camera feed even though it is supported as a content share device. Magewell is on current firmware.

 

Are we missing something? A setting or piece of hardware? We have tried this with multiple PCs/laptops with all resulting in the same issue. Any help is appreciated.

4 replies

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
August 3, 2023

Welcome to the Zoom Community, @jrhodes0215.

 

I'm confused by your post, sorry.  You apparently don't want the Magewell's USB output to be shown as a camera.  How were you expecting it to be connected to Zoom?

 

Please note that the Magewell web site shows the following compatibility:

 

You don't mention Zoom Rooms in your post.

 

Whether or not 5.15.5 is on the road map or not... it is the current version.

https://support.zoom.us/hc/en-us/articles/201361953 - Windows Release Notes

J
Partner
jrhodes0215Author
Partner
August 4, 2023

Hi Ray.

 

Correct, we do not want the Magewell output to be used as a camera as we are using this to share laptop content into the zoom meeting and can not share audio without changing our mic source when it is seen as a camera and not a content share source.

 

This is a snip from the Zoom compatible device page for content share where it lists the Magewell USB capture devices we are using.

 

I did not mention Zoom Rooms because we are using a windows desktop client for this and where we are having the issues.

 

As for the version, I get that this is the current version but Zoom not showing this as an actual version for support does not help our engineering team when going through all this for the client.

 

Thanks for the response!

 

 

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
August 4, 2023

Hmm, okay.

 

Can you share the URL of the document you quoted?

 

And I think I still don't understand your video flow.  I'm not sure what "we are using this [Magewell] to share laptop content into the zoom meeting".  You want the Magewell output to be used as a screen share source, yes? 

 

The simple approach would be to use the Magewell USB output and bring it in using the 2nd Camera feature:

Just thought I'd mention this as an option, in case you haven't tried it.

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
August 10, 2023

So i am actually having this issue in rooms with the Client PC's set up fully as Zoom Rooms and still having the same issue (so that is where my situation differs from the original poster)


Thanks for the update, @AForbes.

 

What specific model of Magewell unit do you have?  And is there any specific error indication, or just “Nothing works”?

 

Since I’ve just about exhausted my knowledge in this area, my recommendation is to create a Support Ticket here: https://support.zoom.us/hc/en-us/requests/new

 

Include a link to this thread, the specific model number of your Magewell unit, a description of the Zoom Rooms setup, and description/screen shots of any error you’re getting or configuration setup you’re using. You might also simultaneously put the question to wherever Magewell does their support.

 

Please follow up here with whatever info you get, so others can take advantage of it. Thanks!!

M
Newcomer
mbart
Newcomer
February 2, 2024

I'm searching for a solution to the same issue and the internet brought me here. At some point our Magewell HDMI usb source is stuck as a camera. Updating firmware and latest versions of zoom room windows versions don't help. This breaks the basic functionality of the zoom room, which previously allowed an in-room camera and content sharing simultaneously. Anybody have a solution? 

M
Newcomer
mch1
Newcomer
May 6, 2025

Not sure if we ever found a solution here, but to get around this problem we started using Inogeni devices as camera captures, and Magewells as Content capture. It seems that when we build / design our rooms this way, Zoom Rooms seems to accept it

 

I refer to this list when choosing content capture / camera capture devices: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061345#h_01F29E9MTTXA4661MN59KMFC05

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