cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Suddenly cloud videos cannot be downloaded?

Unwind-Yoga
Newcomer
Newcomer

‎2022-04-11 09:10 AM

For the past 2 years I have been making cloud recordings of classes I teach and then downloading them afterward to my device (MacBook.) In the past week, I have been unable to download these cloud recordings. The download button /icon still appears in the recording list, but when I click "download", nothing happens. Can anyone advise? Or let me know if you know of a change Zoom has recently made to the ability to download from the cloud to your device? I cannot record the meetings directly to my device, because I need to be able to share the cloud recording links with my students after the classes.

 

Thanks!

0 Likes
2 REPLIES 2

Zangkama
Newcomer
Newcomer

‎2022-04-21 08:58 AM

I am having this problem too.  Hasn't happened before.  Description is exactly like it is for me.  Sorry I can't help but wanted to let Zoom support know.

0 Likes

Zangkama
Newcomer
Newcomer

‎2022-04-21 11:14 AM

I solved my problem.  I quit Safari.  Restarted it.   And, downloading works again.

0 Likes