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Newcomer
Stepan1999
Newcomer
May 10, 2023
Question

Subscription

  • May 10, 2023
  • 2 replies
  • 1 view

I bought a subscription but my account is still basic! The money was taken. What should I do? 

    2 replies

    Bri
    Community Manager
    Bri
    Community Manager
    May 10, 2023

    Hi @Stepan1999 , have you assigned your license? If not, the steps are outlined here: https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses 

    S
    Newcomer
    Stepan1999Author
    Newcomer
    May 10, 2023

    Thanks, but if I open users, I don't see anything. There is just a field that says I should chage my basic. There are no users and no function "edit" 

    F
    Community Champion | Customer
    Frank_TB
    Community Champion | Customer
    May 10, 2023

    Hi,

     

    Are you in the Admin > Users section ?

     

     

     

    Perhaps share a screenshot of what you see?

    Regards

     

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