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Newcomer
lise-marie
Newcomer
January 12, 2023
Question

Stupid Support Bot

  • January 12, 2023
  • 2 replies
  • 0 views

I need support. I have a paid subscription and this stupid bot tells me that I have no chat support. There is nothing I can do to get Zoom to help me and I have no ability to share my screen whatsoever. 100% of the time the minute I share my screen it disconnects the meeting. But as I can't find a solution for this and I Have no support (even though EVERYONE has support through the chat) I have no recourse. Hoping that someone can help. 

    2 replies

    G
    Newcomer
    gbutler
    Newcomer
    January 12, 2023

    I totally agree with Lise-marie. i need help but told i have no chat support.  My profile indicates i DO have chat support.  yet i am told over and over that i do not have chat support.

     

    R
    Community Manager
    rn-zm
    Community Manager
    January 13, 2023

    Hey @lise-marie @gbutler, if you go here logged in you, should see the options available to you for support. Live chat support is for licensed users only and for users that have a subscription plan of ~$50 or higher a month. 

     

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