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Streamed Videos Hang While Sharing

Old_Submariner
Newcomer
Newcomer

‎2025-03-10 10:51 AM

I recently have encountered streamed videos hanging while sharing (even without meeting participants).  I'm using Windows 11 (updated w/ 24H2 installed) and Zoom Workplace 6.3.11. The videos display just fine when not sharing. This happens using my laptop display or my UHD TV/monitor. Lenovo app used to check all drivers up to date. Rebooting PC has no impact on problem.  Nothing obvious to me while watching performance in Task Manager and videos hang.

 

I have no problem sharing the same videos using my iPad Mini (6th Generation).

 

Any help would be appreciated.

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2 REPLIES 2

Abinash09
Zoom Employee
Zoom Employee

‎2025-03-11 07:04 AM

If you can consistently replicate the issue, please open a support ticket with the Zoom Support team for further investigation.

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Old_Submariner
Newcomer
Newcomer

‎2025-03-16 03:50 AM

Was able to replicate the issue and submitted a support ticket with additional information.  Thanks.

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