Start a meeting, heard recording in progress at the beginning, and no video record at the end | Community
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Newcomer
June 20, 2025
Question

Start a meeting, heard recording in progress at the beginning, and no video record at the end

  • June 20, 2025
  • 2 replies
  • 0 views

I've done a meeting. When we started, it says recording in progress. I did'nt check witch recording it was.

When I check at the end, I have no recording of the video but I have the transcript. Is there anywhere a trace of the audio recording, if not the video.

2 replies

storyhub
Community Super Champion | Customer
Community Super Champion | Customer
June 25, 2025

Check all the recording settings in the web portal for both local and cloud recording then make a test recording to check your configuration settings. Local recordings have more limitations than cloud recordings.

If this works please click accept as a solution.

Newcomer
June 25, 2025

In fact, the problem is not the settings : it's clearly a Zoom bug. As it says recording in progress, as we see that there is a record in progress, we can think that it is a normal record that is done. In fact, the AI record is not a record that we can use after, it is just a record for transcription. Because of this bug, I have loose my time and the time of my collegues. I have no record, because I have not started a real record. I don't need to know how I should have done, I need to Zoom to correct this bug and make a real difference between video/sound recording and AI recording.

Your solution will not work as it will not give me back the record Zoom maked me loose.

Newcomer
June 25, 2025

In fact, the problem is not the settings : it's clearly a Zoom bug. As it says "Recording in progress", as we see that there is a record in progress, we can think that it is a normal record that is done. In fact, the AI record is not a record that we can use after, it is just a record for transcription. Because of this bug, I have loose my time and the time of my collegues. I have no record, because I have not started a real record. I don't need to know how I should have done, I need to zoom to correct this bug and make a real difference between video/sound recording and AI recording.

Your solution will not work as it will not give me back the record Zoom maked me loose.