Sound problem - with win11 mic privacy setting

Forum|Forum|1 year ago
October 28, 2024
2 replies
35 views

Hi, I have a problem with Zoom installed on a laptop with Windows 11 operating system:
When I use Zoom, no sound is produced from the computer's speakers or any other sound means (even though they are connected and working properly and work with all the other applications on the computer).
The speakers do work on zoom when I disable the "let desktop apps access your microphone" option in Windows "privacy and safety settings" of the zoom microphone - but then there is a zoom sound - but the microphone is not active...

It should be noted that when I perform "TEST SPEAKERS AND MIC" - sometimes the test sound is heard for about a second and then disappears (this happens with all possible sound sources on the computer - headphones, built-in speakers, external speakers).

What to do to solve the problem?
I would be happy to get an idea from someone who has experienced the problem

Other

MGSR

Community Manager

Hello @Noam7,

Welcome to the Zoom Community! We're glad to have you here.

Kindly check out this article for additional troubleshooting steps for audio issues.

Please let us know if you need further assistance.

C

ColoTechie

Newcomer

Hi there-- Dell Alienware laptops (and many others) use Realtek. Zoom has a post on their website that they're having trouble with Realtek. The resolution for us was to turn off Audio Enhancements and Spatial Sound in Windows. Then, speakers and microphone worked in Zoom.

Resolution

Disabling audio enhancements on your device may help you resolve the issue.

On your Windows computer, open the Settings app.
Click Sound.
In the Output section, locate the device's default speaker, for example, Speakers/Headphones Realtek(R) Audio.
Click the right arrow icon to the right of the speaker's name to access that speaker's properties.
Next to Audio Enhancements, click the drop-down menu and select Of