Sound not working since zoom update

[rachj427]

Since the update to workspace, now when I'm on a zoom call and there is music being played by the host, zoom muffles the sound completely, however I can hear voices when poeple speak. Also strange when I do test my speaker once joined the zoom call - the sound is just almost a 'thud' or plays half the little zoom ring tone then almost completely mutes it.

I've tried using speakers, headphones and trying all the audio settings on zoom with all the different noise cancellation settings to no avail. 

It seems to be a zoom problem, I have no issues listening to any music etc on any program on my computer.

Any ideas?

Thanks so much!

[storyhub]

The HOST needs to turn on "Original audio".

[rachj427]

Thanks, we tried the host adjusting settings but it is only me on the calls that has any issues

[Boardwah]

We have the same issue. We had to roll back to a 5 version atm to get it working.

[rachj427]

So frustrating! How do you go back to the old version? 

[rachj427]

Thanks, will try this