Sound not being recorded from active in Chrome

[VeeDub]

Hello,

I'm using version 5.12.9 on Windows 10.

I'm using a laptop and I have a bluetooth microphone / headset.

Sound is being recorded fine when I speak.

I can also hear audio, when I play a video in Chrome (and the Chrome session is in the screen that is being shared).

However, the audio from the video is not being recorded.

I have tried setting the microphone as either the headset (where I can hear the video audio) or the computer's built-in audio, but it doesn't make any difference.

The audio from the video being played in Chrome is not recorded.

Would appreciate troubleshooting suggestions

Thanks

VW

[VeeDub]

I'm sure that this has worked in the past.

[Eliot · Accepted solution]

hi veedub,

this support article may help.

https://support.zoom.us/hc/en-us/articles/201362643-Sharing-computer-sound-in-a-screen-share

thanks,

eliot