Sound mix on the two interpretation channels

[Eduprogramme]

We are very regular users of Language interpretation on Zoom, main channel is English and we have Chinese and Cantonese Interpretation. 

In a meeting last week, the sounds were mixed on two interpretion channels Chinese and Cantonese, that the participants heard two voices of Chinese and Cantonese. This issue happened after the 15 minutes of the meeting, while at the beginning everything was okay. Then I updated the interpretors' role, it resume to normal. 

Does anyone have the same issue before and what is the problem, and how to avoid this issue please? 

[Roxana3]

I have the same issue!  Need help too!

[CarlaA]

Hi @Eduprogramme @Roxana3, 

To address this issue, please submit a support ticket by using the following link:

Submit a Support Ticket

When filling out the support ticket, make sure to provide as much detail as possible. This should include the email addresses of the affected accounts, device type, and Zoom version number.

Thank you!