Some users in our account receiving 'You are restricted from screen sharing in this meeting' | Community
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Newcomer
March 8, 2023
Question

Some users in our account receiving 'You are restricted from screen sharing in this meeting'

  • March 8, 2023
  • 3 replies
  • 1 view

Good Morning,

We adjusted our Admin screen sharing settings yesterday to lock the below screen sharing settings. 
This morning, a handful of our users in the account are consistently receiving a pop-up  message that they are restricted from screen sharing. 
Curious as to why only some users are receiving the message and if there is a way to keep them from seeing the message on every meeting.

    3 replies

    Community Champion | Customer
    March 8, 2023

    Hello,

     

     My guess is that some users have globally enabled screen sharing in their own  account settings and some have not. So some users are getting the error.

     

     

    Hello,

     I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  
    Regards

     

    If my reply helped, don't forget to click the accept as solution button!

    jencolrnAuthor
    Newcomer
    March 8, 2023

    Hi Frank_TB,

    Yes, that would be my guess, as well. 
    Unsure if they can really change it back, now that we've locked it...
    I might have them try.

    Thanks!

    jencolrnAuthor
    Newcomer
    March 8, 2023

    Update: Did a live chat with Zoom support. Apparently, if we turn off screensharing at the admin level, the pop-up will occur for all meetings, once a guest joins. We quickly learned it was impacting all of our clinicians 🙂

    Newcomer
    August 14, 2023

    screen sharing is restricted. It hampered my meetings. Pls rectify it immediately