cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Small Black Rectangles appears on Video Feed

boyermichael942
Newcomer
Newcomer

‎2023-02-01 09:55 AM

Since a recent zoom update about 2-3 weeks ago, I've got small black rectangles that appear on the videos of other people on my zoom calls and webinars.    My video looks fine.   Please see the attached file to see what I'm talking about.   I've updated zoom to last version.  Still same result.     Any ideas how to fix this?  

Preview file
47 KB
0 Likes
2 REPLIES 2

keitho463
Newcomer
Newcomer

‎2023-04-07 10:03 AM

I'm experiencing the exact same issue. Same little black dots on video from other people, but mine looks fine. I don't have any solution ideas, but hopefully my "ditto" might raise this up to catch someone's attention who can help.

Preview file
90 KB
0 Likes

keitho463
Newcomer
Newcomer

‎2023-04-07 10:28 AM - edited ‎2023-04-07 10:29 AM

Oh, hey I was digging around more in the zoom community posts and came across a solution for this. Doesn't necessarily work for everyone, but it worked for me. Change the Video Rendering Method in Advance settings. The post I found said to select GDI, but for me Direct3D11 Flip Mode produced a sharper video feed. Experiment with those settings and see if anything there works for you.

https://support.zoom.us/hc/en-us/articles/360037870291-Managing-advanced-video-settings

0 Likes