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Slides not advancing during recording of presentation

MaggyNWR
Newcomer
Newcomer

‎2023-11-15 06:48 AM

Hello, since September I have had a consistent annoying problem that I cannot solve. Live meetings go along fine, but when I record a meeting and play back the recording, I find that the screen has frozen about 10 secs in and although audio continues to record, the rest of the on-screen interaction does not. Frustratingly I only discover this after the live event has finished. I would love to know how to fix this.

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2 REPLIES 2

bstrelko
Community Champion | Customer
Community Champion | Customer

‎2023-11-15 06:56 AM

Can you confirm if this is for local recordings or cloud recordings (or both)? I suspect you're talking about local recordings, which would point to an issue with your Zoom installation or computer's graphic settings, but just want to be sure.

 

This info will best inform next steps. Thanks!

MaggyNWR
Newcomer
Newcomer
In response to bstrelko

‎2023-11-15 08:09 AM

It as you you correctly deduced for local recordings.

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