Slack/Zoom authorization not working | Community
Skip to main content
Newcomer
March 29, 2024
Question

Slack/Zoom authorization not working

  • March 29, 2024
  • 7 replies
  • 38 views

I have gone through seemingly all of the steps to integrate zoom into my slack account and yet every time I try to start a zoom meeting using /zoom, I get a message asking me to authorize. I click on the button and click through the steps to authorize and it says i'm authorized and then I go back to slack and the same thing happens. I also have tried to add Slack through the zoom app marketplace and again, i click through all the pages to set it up and it says it's set up and then I go to the Slack and still get the authorization message when I try to start a meeting. And then when I go back to the zoom app marketplace and check if Slack is installed, it says I have no apps installed. What am i doing wrong. I am trying to set it up for an individual user because I am not the admin at my company.

7 replies

Community Champion | Employee
April 2, 2024

@s_rei1231 your company may require the admins to approve all applications before they can be authorized.  You might check with one of them to verify the settings, and to see if they are seeing the requests come in.

 

s_rei1231Author
Newcomer
April 3, 2024

I've talked to the admin at my company and he said the app is authorized on his end and that there are no additional requests for authorization coming in

Community Champion | Employee
April 4, 2024

@s_rei1231 Are you using the account or user level integration?  There was recently an upgrade to the application (last week), so you might want to uninstall and reinstall to see if you have the latest version.  Also, you may have bad credentials stored on the Slack side for Zoom (since it doesn't sound like it is trying to authorize that connection), so you might also try '/zoom logout' so you can re-enter your credentials.

s_rei1231Author
Newcomer
April 5, 2024

I'm using user level integration. Everyone else at my company already has zoom integration into their slack so I assume that user level is the correct option for me. I have tried uninstalling and reinstalling and I've tried /zoom logout and am still stuck in this endless authorization loop

Newcomer
April 5, 2024

The same thing is happening to me. Did you find a solution?

Newcomer
April 8, 2024

I am able to download the Zoom integration to my Slack on my own. Still having the same authorization issue.

Community Champion | Employee
April 8, 2024

Are you using the same email for both Slack and Zoom?  Do you have owner/admin rights on your account @hstrong ?

Newcomer
April 8, 2024

I am using the same email address on Slack and Zoom. There is a Slack admin, but I can ask them to look into anything/change anything. I downloaded Zoom on my own so I should be the admin there.

Community Champion | Employee
April 30, 2024

I am not a Slack expert, but I do know there are some applications that only allow a single integration, so if another account is already linked to that Slack account, that might be the problem.