Sign in with free version -- update

[marionvb]

When I go to the Zoom icon to sign into my meetings (they are paid version, I am free version), I get need to update and can't error message 10002.  So I have to close and start over.  Then I can get to meetings.  But I do want update and don't know how to get it.

Also I have a hard time using a timer for meeting, it was just listed under  apps, now is lost in a crowd.

Marion

[MGSR · Accepted solution]

Hello @marionvb,

Welcome to the Zoom Community! We're glad to have you here.

You can directly download the updates from one of the following links:

• https://zoom.us/support/download
• https://zoom.us/download
• https://zoom.us/download2

If you are still unable to update the app, you can follow this article on how to do a clean uninstall and reinstall the app.

Please let us know if this helps or if you need further assistance.

[MGSR]

Hi @marionvb!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @marionvb!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!