cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Show current zoom version number

WJM
Newcomer
Newcomer

‎2022-10-04 02:06 AM

My current Zoom version number is not displayed.
After clicking on my profile picture, "Help" is not displayed, so I cannot select "About Zoom".
Why is that?

0 Likes
4 REPLIES 4

david-vola
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2022-10-04 05:32 AM

Hi @WJM ,

 

What device do you use? and operating system?

Can you try uninstalling the app, restarting the device and reinstalling it?

 

To see if in the update process any log or something did not sit well with your device.

 

Best regards,

Please mark if this solution helped you so that other colleagues can find it!
0 Likes

ChrisO
Specialist
Specialist

‎2022-10-04 01:26 PM

You can always look under "Programs and Features" in the control panel if you are on a Windows device. While this is not the preferred solution it is a workaround.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

MrsBkr
Newcomer
Newcomer

‎2022-12-07 03:03 PM

Exactly! I am on a MacbookAir running version 13.01.1 and same. There is NO "Help" option in the profile etc. Its a lie!

 

0 Likes

skriddles
Newcomer
Newcomer

‎2022-12-20 07:01 AM

Reinstalling solved this for me.

0 Likes