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W
Newcomer
WJM
Newcomer
October 4, 2022
Question

Show current zoom version number

  • October 4, 2022
  • 4 replies
  • 6 views

My current Zoom version number is not displayed.
After clicking on my profile picture, "Help" is not displayed, so I cannot select "About Zoom".
Why is that?

    4 replies

    D
    Community Champion | Partner
    david-vola
    Community Champion | Partner
    October 4, 2022

    Hi @WJM ,

     

    What device do you use? and operating system?

    Can you try uninstalling the app, restarting the device and reinstalling it?

     

    To see if in the update process any log or something did not sit well with your device.

     

    Best regards,

    ChrisO
    Participant
    ChrisO
    Participant
    October 4, 2022

    You can always look under "Programs and Features" in the control panel if you are on a Windows device. While this is not the preferred solution it is a workaround.

      M
      Newcomer
      MrsBkr
      Newcomer
      December 7, 2022

      Exactly! I am on a MacbookAir running version 13.01.1 and same. There is NO "Help" option in the profile etc. Its a lie!

       

      S
      Newcomer
      skriddles
      Newcomer
      December 20, 2022

      Reinstalling solved this for me.

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