Sharing ipad via cable results in buzzing noise every 30 seconds | Community
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bsarni
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August 23, 2021
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Sharing ipad via cable results in buzzing noise every 30 seconds

  • August 23, 2021
  • 43 replies
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I recently upgraded to a 5th generation iPad Pro. When I have my iPad Pro connected to my MacBook Pro and during a Zoom meeting if I select share ipad via cable, there is a loud buzzing noise that happens every 30 seconds that all participants can hear. If I remove the cable and choose share ipad via airplay, there is no buzzing sound. 

 

This behavior is something new with the 5th generation iPad. If I connect my 3rd generation iPad Pro (same configuration, IOS version, and apps as the 5th generation) and choose share iPad via cable, there is no buzzing sound.

 

I have the lastest IOS versions on my MacBook Pro and iPad Pro and the latest version of Zoom.

 

Is anyone else having this problem? I have contacted Apple support several times and after trying many things, they say contact Zoom of course. I have an appointment at the Apple genius bar later today to have the look at it. 

      Best answer by CarlaA

      Hi everyone, until a Mac software update is released to fix this issue, I would suggest one of these two options that some have shared in this thread 🙂

      • Share the iPad via airplay.
      • Join the iPad to the meeting using the Zoom iOS client and share directly from the iPad.

      Carla,
      Zoom Community Team

       

      43 replies

      J
      Newcomer
      jcastaneda
      Newcomer
      August 25, 2021

      I'm having the same problem with my 12.9" M1 iPad Pro. Moreover, the buzzing sound appears not only in Zoom but other streaming platforms such as Ecamm Live. Please let me know your findings after your Genius Bar appointment.

        K
        Newcomer
        kwalker1
        Newcomer
        January 6, 2022

        I was having the same problem with iPad and Macbook Pro. I went into Ecamm and selected the 'Sound Levels' icon on the right side (icon is a microphone with sliders). There I was able to remove (or mute) the iPad microphone. This immediate solved the problem for me in Ecamm, and also in Zoom because I use ECamm's virtual cam for my Zoom instructions. 

          L
          Newcomer
          lainipierce
          Newcomer
          August 27, 2021

          I am also having the same issue using the 5th gen 12.9" iPad with M1 processor. 😕😕 Please fix asap. I am a teacher and cannot be using Airplay as my teaching platform. Hard-wired connection is critical with stability.

            S
            Newcomer
            sfsiegel
            Newcomer
            September 17, 2021

            Same problem here, and lots of other people are reporting it on Apple's support page.  The Apple people say to report it to Zoom.   I have an M1 MacBook Pro and iPad Air 4th generation.

              W
              Newcomer
              Warang
              Newcomer
              September 17, 2021

              I'm also having the same issue with my 11" M1 iPad Pro. I've been contacting with the Zoom engineering team for a month or so now. They can't fix the problem because Apple doesn't really pay attention to it. The Zoom team suggests a workaround that I join/host the meeting from both my Macbook and iPad and share the screen directly from the iPad. It works, but the quality isn't as great as the wire connection. 

                M
                Newcomer
                Mohamed217
                Newcomer
                September 22, 2021

                Did you ever end up figuring out the solution? Having the same problem and the problem persists through different audio outputs (AirPods, Mac speakers, headphones, etc) 

                 

                MacBook M1 2020, connecting to iPad Pro 11 M1 chip via cable.

                A
                Newcomer
                aurobindonaik
                Newcomer
                October 5, 2021

                Has anyone found any solutions to this? Is this Zoom issue or macOS or latest iOS issue? I had the same with iOS 14+ and same with iOS 15. Tried with macbook, Imac same issue. Its pretty annoying feeling like return the new iPad my old ipad was working fine.

                  L
                  Newcomer
                  lainipierce
                  Newcomer
                  October 6, 2021

                  There is a work around where you share screen from the Quicktime video, where the Quicktime is showing the iPad screen. I think it is a sound issue. Maybe post something in this discussion string: https://discussions.apple.com/thread/252832889 

                  If it works on your old iPad, I assume then this is an M1 iPad issue.  

                    M
                    Newcomer
                    Mohamed217
                    Newcomer
                    October 7, 2021

                    Confirmed! This is a decent work around if you need to connect your iPad via cable like I need to. I used this work around for the past 20 min with no sound bug. It does use some extra RAM, but that shouldn't be too much of a drain as well. 

                     

                    Thanks lainpierce! 

                    G
                    Newcomer
                    Gioosk
                    Newcomer
                    October 11, 2021

                    I am also having the same issue using the 5th gen 12.9" iPad with M1 processor.

                      D
                      Newcomer
                      DerekD
                      Newcomer
                      October 17, 2021

                      I update the new iPad software today and it seems to have fixed up the noise!! 

                      L
                      Newcomer
                      lainipierce
                      Newcomer
                      October 17, 2021

                      No I just tried and it didn't. 😕😕 Are you using an iPad with an M1 processor? It has been narrowed down to the iPads with the M1 processor and it is an Apple issue because others hear this noise on other platforms. 

                      D
                      Newcomer
                      DerekD
                      Newcomer
                      October 17, 2021

                      Yes, iPad with M1 processor? It was a problem with the strange repetitive noise (like static) - did the latest update and it doesn't happen anymore.

                      B
                      Newcomer
                      bsarniAuthor
                      Newcomer
                      October 20, 2021

                      Just a quick update. I did go to the genius bar and of course, they could not figure out why it was happening, they did determine it was a hardware or software issue with the M1 5th generation iPad. They did not have a solution other than using quicktime with a cable. I tried this and the delay is even slower than using airplay so you might as well use airplay if that is an option for you. I also had another issue with my new M1 5th generation iPad Pro where it also stopped charging. I took it back to the genius bar and they gave me a brand new M1 5th generation iPad Pro. When I got home and fired up Zoom and tried to share my iPad via the cable, the buzzing is still there. I also updated to the latest version of the OS per a recommendation on this thread and it does NOT fix the buzzing noise.

                       

                      The genius bar could not tell me if this was some Apple had on their radar. Their suggestion is to submit a bug report to Apple directly. I have done so but unless they hear from others, probably nothing will happen - https://www.apple.com/feedback/ipad.html

                       

                        C
                        Newcomer
                        CourtneyGibbons
                        Newcomer
                        October 24, 2021

                        Same problem here, and I'm using the iPad through the cable basically daily (argh). Has anyone had any success talking to Zoom or Apple about the issue? I keep getting told to contact someone else.

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