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aligreenman
Newcomer
December 18, 2021
Solved

Sharing Audio - install audio devide

  • December 18, 2021
  • 3 replies
  • 21 views

I share my computer audio quite frequently, and about 9/10 times, it works just fine. However, sometimes I get this "To share your computer audio, please install the zoom audio device" message, asking for my username and password. If I click cancel, it shows that I'm sharing my computer sound, but participants can't hear what I'm playing. If I enter my password, everything on my end goes silent. I can't hear my own audio that I'm playing, or anything from the participants, but they can hear my audio. It seems the only resolution is for me to enter my password, leave zoom, and come back in. 

 

As you might guess, this is EXTREMELY inconvenient and frustrating. Does anyone have any suggestions or ideas as to why this happens?

      Best answer by rn-zm

      Hey @aligreenman, I see you have a ticket open with our Support team. As suggested, install the correct M1 version from https://zoom.us/download, and download the zoom audio device. Which you should only be prompted with that message once again.

       

      Suggest continuing to get support from our support team as they can get this resolved for you! 😄

       

      3 replies

      R
      Community Manager
      rn-zmAnswer
      Community Manager
      December 22, 2021

      Hey @aligreenman, I see you have a ticket open with our Support team. As suggested, install the correct M1 version from https://zoom.us/download, and download the zoom audio device. Which you should only be prompted with that message once again.

       

      Suggest continuing to get support from our support team as they can get this resolved for you! 😄

       

      J
      Newcomer
      joeburnham
      Newcomer
      October 11, 2023

      There is no way to download the Zoom audio device at the link offered. The Zoom app seems to set me up for a download, but it won’t accept a password.

      C
      Newcomer
      carias
      Newcomer
      July 1, 2024

      I'm hoping someone has learned about a fix. I had two Zoom sessions scheduled today and the "share computer audio" worked just fine for my 1st meeting but when it came time to do the same for the 2nd meeting, it suddenly was not working. It stops the audio from my computer and when I asked my students if they could hear what I was sharing (music playing from Pandora on a tab in my browser) they said they only heard silence. I checked all volume controls and they were fine. HELP!

      N
      Newcomer
      Nat9
      Newcomer
      December 3, 2025

      Hello, I have the same problem. Password prompt not accepted, can't find the audio download and can't share sound. Can we get a solution to this, please??

       
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