cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Shared sound problems on new laptop

Alches
Explorer
Explorer

Recently I bought a new Asus laptop and I set all the audio and video settings exactly the same as on my HP laptop. Both laptops have the same version of Zoom (5.13.7).  Now, when I play a video, the Zoom participants can hear the sound perfectly from the new laptop, but as soon as I click Share, the video shows perfectly, but the sound develops a crackle after each word. This crackle is also heard on my local speakers, not only on Zoom.  It is most annoying.

Any ideas why this is happening?

Allan

0 REPLIES 0