Share screen won't work via airplay OR via cable | Community
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G
Newcomer
gmbrenner
Newcomer
October 23, 2023
Question

Share screen won't work via airplay OR via cable

  • October 23, 2023
  • 1 reply
  • 1 view

Hi, 

 

I have Mac Sonoma and I have the most updated iPad Air and I'm trying to share my screen via Airplay (which won't connect) and via cable (which just stands at a paused black screen and when I press play it stays paused). Please help. 

1 reply

bstrelko
Community Champion | Customer
bstrelko
Community Champion | Customer
October 23, 2023

Just to confirm, you've already followed the 2 sets of instructions here, correct?

https://support.zoom.us/hc/en-us/articles/201379235-Sharing-your-iOS-screen-from-the-Zoom-desktop-client

 

Can you confirm the following?

1.) Version of iOS on the iPad Air

2.) Version of Zoom on the Mac

3.) Version of Zoom on the iPad Air

4.) Whether or not you've already rebooted both devices as a troubleshooting step

G
Newcomer
gmbrennerAuthor
Newcomer
October 23, 2023

Yes, I have followed the instructions provided in that article. I've tried multiple times. I've tried restarting all my devices. I've tried deleting/uninstalling and then re-downloading zoom. 

Here is my following confirmations

1)iPad Air version iPadOS 16.6.1

2) Zoom on mac is 5.16.2

3)Zoom on iPad Air - 5.16.2

4)Yes, I've rebooted

G
Newcomer
gmbrennerAuthor
Newcomer
October 23, 2023

I've also gone to a tech center at my university and they did everything as well and told me to contact you guys because they couldn't figure out the problem. 

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