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Share Video re Quicktime Player Locks up at 1 hr 25 mins

RIDivorceLawyer
Newcomer
Newcomer

‎2024-07-15 05:23 PM

Zoom Version 6.6.1

MacBook Pro M1 Pro w 16GB Ram 1 TB SSD

Running Sonoma 14.1

 

When I have a meeting (usually just 1 or 2 people) and I share video on Quicktime Player, if the video is playing at 1 hr and 25 mins then Zoom locks up like clockwork every time.  I can't even quit Zoom.  The video being shared stops. The video for my meeting participants stops. The audio for participants is still active but I get a big rotating colored ball on my screen and can't do anything except restart my computer.  It's been happening for months but I can't utilize Zoom anymore if this is going to keep happening.

 

Also, I have a Pro account. I am allowed to submit support tickets.  There is no link that I can find to submit a ticket anywhere.  Why is an important link like this hidden?  Could someone direct me to where I can find the support ticket submission.

 

I have enough ram. I only am running Zoom and Quicktime Player. Every thing else is closed.  I have a 1GB fiber optic connection.  I see no issue other than a Zoom issue here.

 

Thank you.

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