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Zoom AI Companion2024-07-15 05:23 PM
Zoom Version 6.6.1
MacBook Pro M1 Pro w 16GB Ram 1 TB SSD
Running Sonoma 14.1
When I have a meeting (usually just 1 or 2 people) and I share video on Quicktime Player, if the video is playing at 1 hr and 25 mins then Zoom locks up like clockwork every time. I can't even quit Zoom. The video being shared stops. The video for my meeting participants stops. The audio for participants is still active but I get a big rotating colored ball on my screen and can't do anything except restart my computer. It's been happening for months but I can't utilize Zoom anymore if this is going to keep happening.
Also, I have a Pro account. I am allowed to submit support tickets. There is no link that I can find to submit a ticket anywhere. Why is an important link like this hidden? Could someone direct me to where I can find the support ticket submission.
I have enough ram. I only am running Zoom and Quicktime Player. Every thing else is closed. I have a 1GB fiber optic connection. I see no issue other than a Zoom issue here.
Thank you.