cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time.If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Share Video re Quicktime Player Locks up at 1 hr 25 mins

RIDivorceLawyer
Newcomer
Newcomer

‎2024-07-15 05:23 PM

Zoom Version 6.6.1

MacBook Pro M1 Pro w 16GB Ram 1 TB SSD

Running Sonoma 14.1

 

When I have a meeting (usually just 1 or 2 people) and I share video on Quicktime Player, if the video is playing at 1 hr and 25 mins then Zoom locks up like clockwork every time.  I can't even quit Zoom.  The video being shared stops. The video for my meeting participants stops. The audio for participants is still active but I get a big rotating colored ball on my screen and can't do anything except restart my computer.  It's been happening for months but I can't utilize Zoom anymore if this is going to keep happening.

 

Also, I have a Pro account. I am allowed to submit support tickets.  There is no link that I can find to submit a ticket anywhere.  Why is an important link like this hidden?  Could someone direct me to where I can find the support ticket submission.

 

I have enough ram. I only am running Zoom and Quicktime Player. Every thing else is closed.  I have a 1GB fiber optic connection.  I see no issue other than a Zoom issue here.

 

Thank you.

Topics:
0 Likes
0 REPLIES 0