Share Screen now cause a Blue Screen of Death (BSOD).

[Z_User1]

Since the last zoom upgrade, when I attempt to Share Screen, I get a BSOD with the Stop Code: Video_Memory_Management_Internal

This happens if I am hosting or in another host's meeting.

I am running W11 Pro.  Dell Precision 3640 Tower PC.  0ctocore i7, 32 gb RAM (50 pct available), Nvidia Quadro P1000 with 4 gb RM.  Native monitor resolution:  4k x 2k.  3840 x 2160.

All drivers are up to date, as is the Nvidia Control Panel.  W11 is fully patched.

Suggestions on how to get a trouble ticket opened with tech support or ideas on the cause and fix?

I have been a zoom user since it was in beta.

Thanks.

[storyhub]

First this is NOT a Zoom issue. This is an issue with your computer system. I would suggest downloading and updating to the latest version GPU driver which just updated yesterday

Version:	R550 U6 (552.55)  WHQL
Release Date:	2024.6.4