Share Screen now cause a Blue Screen of Death (BSOD). | Community
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Newcomer
June 5, 2024
Question

Share Screen now cause a Blue Screen of Death (BSOD).

  • June 5, 2024
  • 1 reply
  • 1 view

Since the last zoom upgrade, when I attempt to Share Screen, I get a BSOD with the Stop Code: Video_Memory_Management_Internal

 

This happens if I am hosting or in another host's meeting.

 

I am running W11 Pro.  Dell Precision 3640 Tower PC.  0ctocore i7, 32 gb RAM (50 pct available), Nvidia Quadro P1000 with 4 gb RM.  Native monitor resolution:  4k x 2k.  3840 x 2160.

 

All drivers are up to date, as is the Nvidia Control Panel.  W11 is fully patched.

 

Suggestions on how to get a trouble ticket opened with tech support or ideas on the cause and fix?

 

I have been a zoom user since it was in beta.

 

Thanks.

 

1 reply

storyhub
Community Super Champion | Customer
Community Super Champion | Customer
June 6, 2024

First this is NOT a Zoom issue. This is an issue with your computer system. I would suggest downloading and updating to the latest version GPU driver which just updated yesterday

Version:R550 U6 (552.55)  WHQL
Release Date:2024.6.4