Setting up profile picture

[kalongoodrich]

Hello,

Something happened to my meeting profile picture setting. While in a meeting, when I turned off my video, my profile picture used to appear. Now, it does not, and my name appears. How to I fix that so that my profile picture appears?

Note that my profile picture is still in my profile. It is just not appearing when I am in a meeting and turn off my video.

By the way, I have a free (basic) zoom account.

Thank you.

[colin_thames]

If it was someone else's meeting is it possible you weren't logged into your account when you joined?

[kjhartma]

If someone else was the host, it's possible they had the option to hide profile pictures enabled, so that nobody could have a picture up if their video was off.