Setting up a telephone conference call with Canadian and American participants

Hey @DCWC can you ensure that your have a Pro or above and subscribed to the Audio Plan add-on for toll-free phone numbers? 

For audio plan subscribers, Zoom also has toll-free and additional toll numbers available. The dial-in numbers available are dependent on the host's audio subscription and settings.

Suggest also taking a look into the Knowledge Base article on Specifying global dial-in countries/regions 

Looks like when you have the option to select a global dial-in to join the meeting via phone, you can select the following countries.