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LuigiGenua
Newcomer
September 20, 2021
Question

Sessions drop out

  • September 20, 2021
  • 2 replies
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I'm a GP working  from home

my sessions are dropping out  with the following error messages : 5003 or 104101

    2 replies

    Zoom_Master
    Newcomer
    Zoom_Master
    Newcomer
    September 20, 2021

    To conclude, any Zoom error from the 104101 to 104118 range indicates your device failed to connect to Zoom's servers. To fix the problem, check your network settings and whitelist Zoom in your antivirus and firewall settings.

    How to Fix Zoom Error Code 5003 Android, iOS, and PC
    1. Fix #1 – Close and Restart Zoom.
    2. Fix #2 – Reboot the Device.
    3. Fix #3 – Check Zoom Server Status.
    4. Fix #4 – Check Firewall Settings.
    5. Fix #5 – Disable Antivirus Protection.
    6. Fix # 6 – Disable the VPN.

     

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    September 20, 2021

    The documented advice for these errors is:

     

    If you are on a network with a firewall or a proxy, contact a network administrator to check your firewall and proxy settings.

    An antivirus software like AVG may be blocking your connection to Zoom. Disable the service and try again.

    Check with your Internet service provider that you can connect to the Zoom service.

     

    https://support.zoom.us/hc/en-us/articles/204731895-Error-codes-and-messages-for-meetings-and-webinars

     

    Are you connecting over WiFi or a wired-connection to your network?

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