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Send files from pc to meeting chat

cbqbill
Newcomer
Newcomer

‎2022-10-19 06:44 AM

When I try to send files from my pc to meeting chat, the dropdown source menu does not include a computer option.  This is a new development.  Settings in both accounts allow file transfers.  Screenshot shows dropdown.

Preview file
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ArvinG
Zoom Employee
Zoom Employee

‎2022-10-20 08:53 AM

The only prerequisites here should be that you have:
  1. An updated Zoom Desktop Client (4.6 or higher)
    • Can you check this by going to your Zoom Desktop Client > Click on your PFP > Check for updates
  2. In-meeting file transfer enabled
    • Log in to your Web Portal > Personal > Settings > Meeting Basic > Enable “Send files via meeting chat”. If this is already turned on can you also verify that this is enabled at the Account level: Web Portal > Admin > Account Management > Account Settings > Meeting Basic > Enable “Send files via meeting chat”.
If you find this information helpful, please click on "Accept as Solution".
If you have further questions, please reply, we're happy to help.
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