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cbqbill
Newcomer
October 19, 2022
Question

Send files from pc to meeting chat

  • October 19, 2022
  • 1 reply
  • 0 views

When I try to send files from my pc to meeting chat, the dropdown source menu does not include a computer option.  This is a new development.  Settings in both accounts allow file transfers.  Screenshot shows dropdown.

    1 reply

    ArvinG
    Employee
    ArvinG
    Employee
    October 20, 2022
    The only prerequisites here should be that you have:
    1. An updated Zoom Desktop Client (4.6 or higher)
      • Can you check this by going to your Zoom Desktop Client > Click on your PFP > Check for updates
    2. In-meeting file transfer enabled
      • Log in to your Web Portal > Personal > Settings > Meeting Basic > Enable “Send files via meeting chat”. If this is already turned on can you also verify that this is enabled at the Account level: Web Portal > Admin > Account Management > Account Settings > Meeting Basic > Enable “Send files via meeting chat”.
    If you find this information helpful, please click on "Accept as Solution".
    If you have further questions, please reply, we're happy to help.
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