Seeing same person in 3 squares, and occasionally all blacked out except names. | Community
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Newcomer
October 11, 2021
Question

Seeing same person in 3 squares, and occasionally all blacked out except names.

  • October 11, 2021
  • 1 reply
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I host 5 AA Meetings a week and they all work fine except one. It's in the USA on Thursday 1.30 EST. The screen can be blurred and a pink colour in every picture. or It can be completely blacked out in every picture except for the names of the participants. or I can see three or four videos of the same person in each square. The other participants have no trouble with this Meeting. When I sign into this group I get told having trouble connecting you, please join with your browser. Help please

    1 reply

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 11, 2021

    Hi @Gerard8848j 

     

    I would certainly ensure you are running the latest version of Zoom:

     

    https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version