Second window opens when someone else screen shares

Forum|Forum|2 years ago
August 22, 2023
2 replies
53 views

When someone else screen shares, it is now opening up in a new, second, window. It leaves all of the participant videos open in the original window. How do I get these back into one shared window where I can just adjust the layout to grid/pinned/etc? This appears to be a new issue as of this week.

D

Doreenv

Newcomer

Yes, looking for solution please.

F

Frank_TB

Community Champion | Customer

Hello,

Is Dual monitor mode turned on in your settings?

To enable / disable the dual monitors feature for your own use:

Sign in to the Zoom Client.
In the top-right corner of the Zoom Client, click your profile picture then click Settings.
Click the General tab.
Select / deselect the Use dual monitors check box.

https://support.zoom.us/hc/en-us/articles/201362583-Using-Zoom-desktop-client-with-dual-monitors