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Screenshare Stuck on Pause

CiaranI
Newcomer
Newcomer

When my colleague attempts to share at the beginning of a meeting, the screen we see is black with a "[NAME] is sharing their screen" message. He tells me that his screenshare is paused, and he is unable to un-pause.

 

This happens consistently- the fix is for him to leave and rejoin the meeting. This consistently works, but is there anyway to identify and solve the root cause of the problem?

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