Screen sharing paused when launching a poll

[Pieter]

Every time I launch a poll while screen sharing a keynote presentation, screen sharing is paused and a black screen is showing for the participants. My colleagues don't seem to have to seem to have this problem. Could there be a setting that is right in either Zoom or Keynote?

[Creola]

Hi @Pieter ,

I would suggest uninstalling the Zoom app using the cleanzoom.exe file from this article https://support.zoom.us/hc/en-us/articles/360062306851-Troubleshooting-screen-flicker-when-sharing-a....

Restart your computer then reinstall the app from www.zoom.us/download

Hope this helps,