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Screen freezing

Songvessel
Newcomer
Newcomer

‎2023-01-10 07:41 AM

What's the resolve to ending screen from freezing

 

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3 REPLIES 3

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-01-10 10:25 AM

Hey @Songvessel could be a number of things! Suggest checking out the following KBs on Troubleshooting Video Issues and let me know if any of those suggestions help! 

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
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thias
Newcomer
Newcomer

‎2023-01-10 01:05 PM

Hallo, after todays last automatic update of the client to Version: 5.13.3 (11494), my video is freezing to, and video is showing green/white lines. I work on an HP notebook Window 10 prof.
We had on Sunday in a groupmeeting one participant with the same symptomes - he neede to leave the computer an participate from the mobile.
I need a fast solution - I checked already  Troubleshooting Video Issues.
best thias

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RN
Community Moderator | Employee
Community Moderator | Employee
In response to thias

‎2023-01-10 01:48 PM

Hey @thias 5.13.4 is out, try updating or Uninstalling and reinstalling the Zoom application

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
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